Support
Need help?
Call us at 814-876-5525 or email help@thetechxperts.com. If we need to see your screen, we'll ask you to run TeamViewer using the steps below.
Let us see your screen
Run TeamViewer QuickSupport
It's a small, free app. Pick your kind of computer, follow the steps, then read us the two numbers it shows.
You're on a phone or tablet. Open this page on the computer you need help with: help.thetechxperts.com
This looks like your computer
Windows computer
- Click Download for Windows.
- Open the file called TeamViewerQS. It's in your browser's downloads list (usually the top or bottom of the window) or in your Downloads folder.
- If Windows asks "Do you want to allow this app to make changes?", click Yes.
- A window opens showing Your ID and Password. Read both to us.
- Leave it open while we help. Close it when we're done.
This looks like your computer
Mac
- Click Download for Mac.
- Open your Downloads folder and double-click TeamViewerQS, then double-click TeamViewer QuickSupport.
- If your Mac says it was downloaded from the internet, click Open.
- The first time, your Mac asks to allow screen sharing. Click Open System Settings and switch TeamViewer on under Screen Recording and Accessibility. If it asks, quit and reopen TeamViewer.
- Read us the Your ID and Password numbers. Close it when we're done.
You stay in control
We can only connect while the app is open and you've given us the numbers. The password changes every time you open it, and closing the app ends the session.
Watch out for scams. We will never call you out of the blue asking to get into your computer. If someone does, hang up and call us at 814-876-5525.